Frequently Asked Questions
If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday – Friday from 8a.m. to 8p.m. EST. Call toll-free at 888.953.9341.
For event related questions, contact Janette McElwain or Alaina Streblow.
Of special note:
- You will receive an email confirmation when you successfully send in an order.
- You will receive tracking information when your order ships.
- Please order product at least one week in advance of your event. For emergencies contact Geiger Customer Service.
- If you want more product then recommended submit a Henry to ticket to Marketing. If you want other products then those listed, contact Marketing.
- Marketing will pay for all orders generated by this store.
When will I receive my order? (UPS)
You can expect in-stock items to ship within 24 hours of placing your order.
All orders ship via UPS from Florida. Your order will be received the day after shipping.
I forgot my password.
On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new easier to remember password through the My Account page.
How do I change my password?
You can update your password at any time through the My Account page by selecting Change Password.
The following browsers are compatible with this store:
Internet Explorer version 8 and above. Latest versions of Google Chrome, Firefox, Opera, and Safari.