Frequently Asked Questions

Customer Service

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday – Friday from 8a.m. to 8p.m. EST. Call toll-free at 888.953.9341.

For event related questions, contact Janette McElwain or Alaina Streblow.

Of special note:

  • You will receive an email confirmation when you successfully send in an order.
  • You will receive tracking information when your order ships.
  • Please order product at least one week in advance of your event. For emergencies contact Geiger Customer Service.
  • If you want more product then recommended submit a Henry to ticket to Marketing. If you want other products then those listed, contact Marketing.
  • Marketing will pay for all orders generated by this store.

When will I receive my order? (UPS)

You can expect in-stock items to ship within 24 hours of placing your order.

All orders ship via UPS from Florida. Your order will be received the day after shipping.

I forgot my password.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new easier to remember password through the My Account page.

How do I change my password?

You can update your password at any time through the My Account page by selecting Change Password.

Supported browsers.

The following browsers are compatible with this store:

Internet Explorer version 8 and above. Latest versions of Google Chrome, Firefox, Opera, and Safari.